Lived CX that connects processes and people
Leafworks, Knots, Till Freitag and the CX Festival – together we design customer experience with and for heart and mind.
Interactions Improved
Efficiency Increase
Projects completed
Comitted
The CX Alliance is an ecosystem of four specialised brands that take a holistic approach to customer experience. Where others build silos, we create connections: Companies become partners, colleagues become teams and customers become fans. Strong in implementation and partnership, with foresight and pragmatism, system and strategic expertise.
Values
Leafworks, Knots, Till Freitag and the CX Festival – together we design customer experience with and for heart and mind.
Clarity over complexity
We keep things simple – even when they’re complex.
Technology with meaning
We develop and leverage technology to create real added value.
Shaping together
Your problems are now ours: We work with you, long-term and on an equal footing.
Embrace change
We get things moving for real improvements today and tomorrow.
Expertise that connects.
From strategic concept to technical implementation – we cover the entire CX spectrum. Each company in the CX Alliance brings its special strength.
Looking to realign your CX strategy?
Malte, Till Freitag
Struggling with CRM integration?
Robert, Leafworks
Need to automate repetitive tasks?
Hassan, Knots
You’ve got the data – but still no answers?
David, Knots
Your support team is great – but constantly under pressure?
Lukas, Leafworks
Looking for real connection instead of buzzwords?
Sanna, CX Festival
You want to empower your teams?
Anna, Till Freitag
Testimonials
Susanne Heiz
Thanks to Leafworks, we had a CSM ready for use in a short space of time. Even after the launch, Leafworks is always at our side and supports us quickly and easily, both with ad hoc solutions and best practice recommendations or general advice. The speed and simplicity of the support, the knowledge of our setup and the creative solutions are impressive.
Stephan
Lena
People make the difference
Leafworks
Leafworks takes customer service to the next level – with deep Zendesk expertise, strong process skills, and one clear goal: better CX for everyone.
CX Festival
The CX Festival combines corporate expertise with joyous festival energy. You live CX? Join the community and the revolution!
Till Freitag
Till Freitag brings order to your work! With heart and soul, with clear announcements and processes, lived CX and genuine monday.com expertise.
Knots
Knots puts the mate in automate – your customer service automation partner who takes care of all the busywork, so you can enjoy results.
People make the difference
What connects us? A passion for good service. Different perspectives, one common goal: better CX.
Leafworks
Leafworks takes customer service to the next level – with deep Zendesk expertise, strong process skills, and one clear goal: better CX for everyone.
CX Festival
The CX Festival combines corporate expertise with joyous festival energy. You live CX? Join the community and the revolution!
Till Freitag
Till Freitag brings order to your work! With heart and soul, with clear announcements and processes, lived CX and genuine monday.com expertise.
Knots
Knots puts the mate in automate – your customer service automation partner who takes care of all the busywork, so you can enjoy results.
