Lived CX that connects processes and people

Leafworks, Knots, Till Freitag and the CX Festival – together we design customer experience with and for heart and mind.

Interactions Improved

50 M+

Efficiency Increase

60 %

Projects completed

700 +

Comitted

100 %

The CX Alliance is an ecosystem of four specialised brands that take a holistic approach to customer experience. Where others build silos, we create connections: Companies become partners, colleagues become teams and customers become fans. Strong in implementation and partnership, with foresight and pragmatism, system and strategic expertise.

Values

Leafworks, Knots, Till Freitag and the CX Festival – together we design customer experience with and for heart and mind.

Clarity over complexity

We keep things simple – even when they’re complex.

Technology with meaning

We develop and leverage technology to create real added value.

Shaping together

Your problems are now ours: We work with you, long-term and on an equal footing.

Embrace change

We get things moving for real improvements today and tomorrow.

Expertise that connects.

From strategic concept to technical implementation – we cover the entire CX spectrum. Each company in the CX Alliance brings its special strength.

Looking to realign your CX strategy?

We create direction and clarity – with structured thinking, real momentum, and proven execution.

Malte, Till Freitag

Strategy & Implementation

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Struggling with CRM integration?

Leafworks connects your systems and reduces friction – sustainably and with foresight.

Robert, Leafworks

CRM + System Integration

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You’ve got the data – but still no answers?

We read, structure, and connect what matters. Fully automated.

David, Knots

Business Process Automation

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Your support team is great – but constantly under pressure?

We streamline processes, automate the repetitive, and take the load off your people.

Lukas, Leafworks

Support strategies and processes

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Looking for real connection instead of buzzwords?

The CX Festival brings together people who actually make a difference.

Sanna, CX Festival

Community & Events

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You want to empower your teams?

We deliver enablement that sticks: hands-on, relevant, and on equal footing.

Anna, Till Freitag

Enablement

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Testimonials

Susanne Heiz

About Leafworks

Thanks to Leafworks, we had a CSM ready for use in a short space of time. Even after the launch, Leafworks is always at our side and supports us quickly and easily, both with ad hoc solutions and best practice recommendations or general advice. The speed and simplicity of the support, the knowledge of our setup and the creative solutions are impressive.

Stephan

About Knots

With Knots, we’ve eliminated repetitive tasks like routing and typing SAP reference numbers—things that used to slow us down across thousands of tickets. Now, complex emails are routed instantly, agents can respond faster, and everything is logged in the right place automatically.

Lena

About Knots

Every manual step introduces risk. With automation, our team can focus on high-value work instead of copy-pasting. Even a single typo in contact info could mean a filmmaker loses a day of production. Knots Studio helps us avoid that—and makes our processes smarter and faster.

People make the difference

What connects us? A passion for good service. Different perspectives, one common goal: better CX.

Leafworks
Leafworks takes customer service to the next level – with deep Zendesk expertise, strong process skills, and one clear goal: better CX for everyone.

CX Festival
The CX Festival combines corporate expertise with joyous festival energy. You live CX? Join the community and the revolution!

Till Freitag
Till Freitag brings order to your work! With heart and soul, with clear announcements and processes, lived CX and genuine monday.com expertise.

Knots
Knots puts the mate in automate – your customer service automation partner who takes care of all the busywork, so you can enjoy results.

People make the difference

What connects us? A passion for good service. Different perspectives, one common goal: better CX.

Leafworks
Leafworks takes customer service to the next level – with deep Zendesk expertise, strong process skills, and one clear goal: better CX for everyone.

CX Festival
The CX Festival combines corporate expertise with joyous festival energy. You live CX? Join the community and the revolution!

Till Freitag
Till Freitag brings order to your work! With heart and soul, with clear announcements and processes, lived CX and genuine monday.com expertise.